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Business & Industry LicensingMOTOR VEHICLE REPAIRERS
INFORMATION
The Motor Vehicle Service and Repair Industry Code of Practice regulates the motor vehicle service and repair industry in the ACT. The Code aims to promote fair trading in the marketplace and to improve the quality of motor vehicle repairs. Under the Code the principal (owner of a business) is required to register with the Business and Industry Licensing Unit, Office of Regulatory Services.
The Code of Practice imposes the following obligations on principals registered under the Code:
- all work must be performed in a safe, ethical and professional manner;
- the work must be completed in a reasonable period of time;
- appropriate components, systems and parts are used;
- repairs are only undertaken where the principal has the equipment and expertise necessary to carry out the work satisfactorily;
- employees are capable of performing the repairs they undertake;
- a principal is personally responsible for the quality of the repairs performed by an employee;
- the customer should be provided with a signed copy of the rights and responsibilities of both parties (only needs to be supplied once);
- the customer should be given a written estimate of the cost of repairs;
- the customer's written authority to perform the repairs must be obtained;
- arrangements must be made as to how both parties may be contacted during the course of the repairs;
- a sign must be displayed on the premises alerting the customer to the Code and that the business is registered under that Code.
Under the Code, a Dispute Resolution Committee exists to consider any disputes that may arise between consumers and motor vehicle repairers.
CODES OF PRACTICE
For a copy of the Motor Vehicle Service and Repair Industry Code of Practice you can:
- download a PDF copy (you will need Acrobat Reader)
- download Schedule A to the Code (PDF)
Further Information
To obtain more information, contact Business and Industry Licensing Unit.
Fees and Charges
- See - Fees and Charges
