Shopping through the internet can provide you with a conveniant, economical and quick way to access products from around the world.

In most cases you have the same rights when internet shopping that you do for peronal shopping.  In reality however, returning and exchanging goods is far more complex than returning them to a local store.

Things to be cautious about:

• the terms and conditions attached to any purchase through the site;
• hidden charges such as packaging, handling and freight;
• delays in deliveries;
• security and safety of customer details;
• refund, return and exchange policies;
• poor quality goods that may not work, or may be illegal in Australia;
• the absence of a physical address or telephone number;
• currency conversions, taxes, charges and customs duties can make the overseas bargain expensive by the time it arrives;
• ensure the site generates standard documentation such as tax invoices and receipts; and,
• unsolicited offers and contact arising from becoming a customer.

Always remember, take your time and shop at your own pace.