The Australian Consumer Law (ACL) guarantees consumers' rights when purchasing goods or services, including rights to repairs, replacements and refunds. Consumers have rights under these 'consumer guarantees' even if they do not have a warranty or extended warranty.
Businesses are responsible for understanding their legal obligations under the ACL. Whether a Business has to provide a refund, repair, replacement, or compensation depends upon whetther they have met 'consumer guarantees' under the ACL
The following links provide more detailed information concerning guarantees, warranties and refunds for both consumers and businesses:
