In line with the Justice and Community Safety Directorate's overarching values, the Office of Regulatory Services (ORS) recognises that to provide a high standard of service we must be RESPONSIVE, demonstrate RESPECT and aspire to high QUALITY delivery of service.
The ORS is committed to providing a high standard of customer service. We stand by our commitment to service which is detailed in by our Customer and Client Service Policy.
Continuous improvement is a key feature of quality service and relies on obtaining and responding to feedback from our clients and stakeholders.
Your response to our Customer Survey will assist us in achieving our service aims. Please email your completed Customer Survey to firstname.lastname@example.org.
COMPLAINTS AND FEEDBACK
ORS is committed to providing a high standard of customer service. Our clients have the right to